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Why is this website called Broadband for Seniors?2016-03-17T12:30:57+10:00

‘Broadband’ is a technical term used to describe wide bandwidth characteristics of a transmission medium. In the context of the Broadband for Seniors program, this term refers to the opportunity to broaden our minds by embracing modern information and communication technology.

If I am not able to visit a BFS Kiosk location, can I still use the Online Tutorials offered on this website?2015-09-04T10:11:58+10:00

If you do not have a BFS Kiosk in the vicinity of your residence or cannot attend a Kiosk for health or any other reasons, you still can make full use of the Online Tutorials via your computer at home or any other location with Internet connection. If required, you can call the BFS Helpline to request initial assistance how to sign into and use the Online Tutorials.

If I am not able to visit a kiosk, can I use the online tutorials at home?2015-06-02T17:46:01+10:00

If you do not have a BFS kiosk nearby or you cannot attend a kiosk for other reasons, you still can make full use of the Online Tutorials via your computer at home or any other location with Internet connection. If required, you can call the BFS Helpline to request initial assistance how to sign into and use the Online Tutorials.

Can any organisation become a BFS kiosk?2020-02-10T12:56:32+10:00

Broadband for Seniors kiosks must meet and maintain certain standards, including:

  • being able to offer a safe, secure and friendly environment that is non-threatening to senior Australians
  • being willing to host a kiosk and provide free internet access and training to senior Australians
  • being able to demonstrate the space available has suitable lighting, air-conditioning and heating, and can be accessed by persons with a disability
  • being able to provide access to amenities
  • having adequate public liability arrangements in place.

However, the resources and the professional development events available on this website are freely available to everyone.

I can’t find volunteer tutors for my BFS kiosk?2020-02-10T12:56:32+10:00

If you are having trouble finding volunteers, contact your BFS networker or call the Helpline on 1300 795 897. Or seek some ideas from the BFS Google group. This Group is all about collaboration, problem solving and sharing information. Join the conversation now.

The kiosk computers aren’t working what should I do?2020-02-10T12:56:32+10:00

Kiosk hosts are responsible for the maintenance of the kiosk computers but if you are experiencing any difficulties feel free to contact the Helpline on 1300 795 897. If we can’t solve your problem, we may be able link you in with other support networks. For example, did you know there’s a forum for BFS volunteer tutors with some real gurus who may be able to quickly solve your problem? The BFS Google group is all about collaboration, problem solving and sharing information. Join the conversation now.

Also check out the Troubleshoot resource on the Helpful resources page.

What is a Broadband for Seniors kiosk?2015-04-29T14:22:02+10:00

A Broadband for Seniors kiosk is an Internet kiosk available to anyone 50 years or over, who wants to learn how to use a computer and surf the Internet free of charge.

Do I need to join an organisation before I can access the kiosk?2015-04-29T15:52:31+10:00

Broadband for Seniors kiosks are located in different types of organisations; for example, some kiosks are located in RSL Clubs. You should check with the kiosk host organisation about their individual requirements when you first make contact.

What does the BFS training cover?2015-04-29T14:18:00+10:00

The training at a BFS kiosk covers:

  • word processing
  • web browsing
  • sending emails.

Additional training needs would need to be negotiated between seniors and volunteer tutors.

Is a police check necessary for all volunteer tutors?2020-02-10T12:56:32+10:00

Any person working in a BFS kiosk must be screened by the kiosk to ensure they are suitable to undertake the role. It is the kiosk’s responsibility to ensure that police checks are conducted regularly for anyone working with Vulnerable Persons, including volunteer tutors. Kiosks are also responsible for ensuring that tutors and other personnel working with seniors in a Broadband for Seniors kiosk:

  • are fit and proper persons
  • are not prohibited under a law of the Commonwealth, State or Territory from being employed or engaged in any capacity where they may have contact with Vulnerable Persons.

There are various providers of police check services; for example, Crimcheck Ltd offer a service for not-for-profit organisations at a reduced rate. Please note: police checks are not processed through the BFS program.



What support is provided for BFS volunteer tutors?2015-04-29T16:33:07+10:00

BFS volunteer tutors are not alone. They are part of a network of support through the BFS community of practice, which includes access to:

How many hours per week should we provide the kiosk services?2015-05-01T12:18:43+10:00

Preferred hours of operation are four hours per day between 10am to 4pm Monday to Friday.

Within a kiosk’s hours of operation, there should be specific times when volunteer tutors are able to assist senior Australians and provide training. These training times will vary between each kiosk in response to demand.

During the kiosk’s hours of operation, but outside of training hours, senior Australians should be able to make use of the kiosk computers and the Internet.

Who can use Broadband for Seniors kiosks?2015-04-29T15:18:17+10:00

Primary users are senior residents of Australia aged 50 years and over. Secondary users are volunteer tutors who help/ support seniors, and the hosting organisation employees who supervise the kiosk.

Can I bring my own laptop in to connect to the kiosk’s broadband?2015-04-28T08:38:31+10:00

This will depend on the individual policy of the kiosk you contact. Remember to check with the kiosk when you first make contact.

If I am looking after my grandchildren can I bring them into the kiosk?2015-04-29T15:19:12+10:00

This will depend on the individual kiosk’s site policy. Remember to ask about this when you first make contact.

Can I save the files I create at the kiosk?2020-02-10T12:56:32+10:00

You can save the files to a USB devices or external portable disk drive.

What is the purpose of the kiosk?2015-04-29T16:38:27+10:00

Broadband for Seniors is a Federal Government funded initiative to provide a friendly environment where seniors can develop basic computer and Internet skills for free. An additional aim is to build community participation and social inclusion amongst older Australians.

Is there a fee for using the services at a kiosk?2015-04-29T16:42:15+10:00

No. The kiosk services include access to computers, the Internet and some training. However, a club membership fee may be required by some organisations hosting a kiosk to cover club insurance. The online training available on this website is also free of charge.

Are all kiosks open to the public?2015-04-29T15:24:19+10:00

Many kiosks are open to the public; however, some such as those located in aged care facilities may not support public access for security reasons.

How can I find a BFS kiosk near me?2015-04-29T16:02:02+10:00

Broadband for Seniors kiosks are located all over Australia. Click Find A Kiosk to search and locate your nearest kiosk.

I have no experience using a computer – where do I begin?2015-04-29T15:26:30+10:00

To get started, contact a Broadband for Seniors kiosk in your local area. A volunteer tutor at the kiosk will help you to use the kiosk’s computers in a way that suits your individual needs.

When are kiosks open?2015-04-29T15:45:19+10:00

Click Find A kiosk to locate a kiosk near you. Then call the phone number listed for details about opening hours. If a kiosk in the directory does not have a phone number listed, this means it is a restricted kiosk and may not be open to the public.

I am a senior with a disability will I be able to access a BFS service?2015-04-29T16:14:47+10:00

Many kiosks provide access for people with a disability; however, make sure that you check when you make contact with a kiosk in your area. Find a kiosk in your community.